GN ReSound apps are intended to be used with GN ReSound wireless hearing instruments. GN ReSound apps send and receive signals from the GN ReSound wireless hearing instruments via selected mobile devices for which the apps have been developed. Notifications of application updates should not be disabled, and it is recommended that the user installs all updates to ensure that the application will function correctly and will be kept up to date. The application must only be used with GN ReSound devices for which it is intended. GN ReSound takes no responsibility if the application is used with other devices. Any and all liability arising directly or indirectly from the use of this application is hereby disclaimed. The information herein is provided "as is" and without any warranty expressed or implied. All direct, indirect, special, incidental, consequential or punitive damages arising from any use of this application or data contained herein is disclaimed and excluded.
Mobile application privacy statement
To help us provide you with an improved ReSound experience we are interested in basic information about how you use the mobile application. When sharing information with us on how you use the mobile application features we can learn about the capability of the mobile application and how we can improve and enhance future updates and product releases. Our mission is to employ the user behavior insights to further develop the user experience of our future mobile applications.
Types of collected information
ReSound collect information by analyzing how the application features are used in general. This could be information about how extensively a feature is used and when the feature is typically activated.
We collect data across all the application users together and so we do not track and analyze your individual application behavior.
In other words the information we collect is aggregated, non-personally, identifiable data across all the active application users. For example we can tell if the volume bar is used by a majority of all users but we are not tracking your individual use of the volume bar.
ReSound collect the following type of information:
- Application feature information
We may collect information about the services in use and how they are being used. In practice this could be information about features that are used, how often they are used and for how long time they are being used.
- Device type information
We may collect generic device-specific information such as the type of mobile device and mobile operating system.
- Technical log information
When you use ReSound applications we may automatically collect and store certain technical information in server logs. This may include:
- Details of how the applications are used.
- Internet protocol.
- Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- Location information
When the location and GPS enabled services are in use, we may collect information that show the countries and locations, where the application is being used.
As all the data is collected across all application users we are not able to determine your current or previous location.
How we use your application information
The collected application usage data is an important part of ensuring that we always provide, maintain, protect and improve the services, ReSound offers. Further, it enables us to identify the need to improve existing functionality and develop new applications. The information collected across the ReSound applications will not be used for other purposes without asking for your permission first.
As stated the data collection happens across all mobile application users and hence we cannot track the user independently. Furthermore the application data is kept confidential meaning that only employees involved in the product development will have access to the data in detail.
ReSound processes the application information on our main servers. These may be located on an international server outside the country where you live. We have take high security precautions for our storage of application data.
In some instances, ReSound may use external data collection services, which mean that we might make use of non-ReSound owned servers for storage of application data. The information will still be kept confidential.
Clarity and Transparency
It is ReSound’s wish to make you feel confident and informed when using our applications. Whenever you use our services, we aim to provide you with insight into your application information. We aim to retain any information collected only for as long as you use our applications and for a minimum and reasonable period of time thereafter.
You can stop all collection of information by the application easily by uninstalling the application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
We may share aggregated information publicly and with companies, organizations or individuals outside of ReSound or with our partners, which could be publishers, advertisers or connected sites. For example, we may share information publicly to display trends about the general use of our applications.
ReSound is very observant of protecting ReSound and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We often encrypt data communication using SSL.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to mobile application information to ReSound employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.