Support for ReSound Control app

ReSound Control app. The ReSound Control app allows your smartphone to adjust the volume of your hearing aids quickly and without having to physically touch the hearing aid. 

Frequently asked questions

Getting started

In which countries is the app available on the App Store or Google Play?
Why do I not see the app on Google Play on my Android phone?
Which hearing devices do I need to use the app?
Why do I need the ReSound Phone Clip+ to use the app?
I have an original the ReSound Phone Clip. Will it work with the app?
How can I tell if I have a ReSound Phone Clip or a ReSound Phone Clip+?
Which mobile device do I need to use the app?
Which operating system must my mobile device have?
How do I pair my mobile device to the ReSound Phone Clip+?
I’ve downloaded the app and paired my mobile device to the ReSound Phone Clip+. Now what do I do?
I’ve downloaded the app but I can’t find it on my phone?
Did you remember to disable your phone’s lock sounds, keyboard clicks and other touch sounds?
Why does my app look different from what I see on the web landing page?

Volume & mute

What is the difference between the white and the blue volume bars?
Can I mute the sound?
Can I mute the sound on ONLY my right or left hearing aid?
Why do I not see the mute function on my app?
How do I make volume adjustments to ONLY my right or left hearing aid?
How do I reset volume to default settings?
Can I use the app to adjust phone volume during calls or while streaming music?
Can I use the app to adjust hearing aid volume during calls or while streaming music?
What are the small ‘punch holes’ on the volume bars?

Program

Why can I not change programs while I’m listening to music or am on a phone call?
Why can I not change programs at all?
If I edit the names of the programs, will my hearing care professional be able to recognize them?
Why did I lose my personalized program names that I entered?
Why did the name of the program change when I chose it?

Connection

I have turned on the ReSound Phone Clip+ but my mobile device is not making the Bluetooth connection.
My phone is connected via Bluetooth to the ReSound Phone Clip+ but the app says it is not connected to the hearing system?
What do the lines on the Link screen mean?
What is the red exclamation mark on the Link button trying to tell me?

Other

Can I get the app in a language other than English?
What is Demo mode?
How do I remove the app?
ReSound Control app video tutorial thumbnail.

New levels of smart control

Watch this animation to see how to turn an iPhone into a hearing aid remote control with the ReSound Control app.
ReSound hearing care professional interacting with a patient during an appointment.

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