Support for ReSound Smart app

Resound Smart app If you have a ReSound Smart hearing aid, you can use the ReSound Smart app to personalize your hearing experience - perfectly matching your own preferences. Easily. Discreetly. And straight from your mobile phone.

Frequently asked questions

ReSound Smart app for iOS

In which countries is the app available on the App Store?
Why can’t I find the ReSound Smart app on the App Store, when I search from my iPad?
What do I do when the app loses connection?
Why can I sometimes not change programs?
Why is the volume slider greyed out?
Why did I lose my Favorites?
Why can’t I add a place to a Favorite?
Why is the Sound Enhancer and/or Tinnitus Manager not available in my app?
Why are one or more of the Sound Enhancer features greyed out in a program?
Why do I only see one or two Sound Enhancer features in my app?
Why did my Sound Enhancer and/or Tinnitus Manager stop working?
Why did I lose the program names that I entered?
Why can’t I hear anything when I use the Melody guide?
Nothing happens when I press the battery display - why?
Does the app impact battery consumption?
Why does the app say "Your hearing aids are set to gradually increase amplification over a brief period of time, while you adapt to them. After this period, the treble and bass settings will be enabled”?
Why does the streaming from my iPhone, iPad or iPod touch stop when I open the app?
Why are the red bars in the Finder Nearby mode not accurate?
Why does my ReSound Smart app not install on watch?

ReSound Smart app for Android

Get the app

In which countries is the app available on Google Play Store?
Why can I not see the app on Google Play Store?

Android support

Which Android phones do I need to use the app?
What if I don’t have one of the supported Android phones can I then not use the app?
Which Android operating system version is required?
Why do you only support selected Android phones?
When do you expect to support more Android phones?
Which Android phones will you be targeting to support?

Accessories

Do I need an accessory to use the app?
I have a ReSound Phone Clip+. Will it work with the app?

Audio streaming

Can I stream audio directly from the Android phone?
When do you expect to have direct audio streaming from Android phones?
Why is it relevant to have a direct connection from the phone to the hearing aid if you cannot stream audio?

Volume & mute

Can I use the app to adjust hearing aid volume during calls or while streaming sound?

Program

Why can’t I change the programs?
Why did I lose the program names that I entered?
Why are some of the program buttons grayed out and others not?
Why can’t I change program during a phone call or while I’m listening to music?

Sound enhancer & Tinnitus manager

Why is the Sounds Enhancer and/or Tinnitus Manager not available in my app?
Why are one or more of the Sound Enhancer features not available or greyed out?
Why did my Sound Enhancer and / or Tinnitus Manager stop working?
Can I keep my adjustments of the Sound Enhancer or Tinnitus Manager?

Favorites

Why can’t I add a place to a Favorite?
Why did I lose some saved favorites at the fitting session?

Finder

Why are the red bars in the Finder Nearby mode not accurate?
Does the Finder work if the hearing aids have run out of batteries?

Other

Nothing happens when I press the battery display - why?
Can the hearing aids be paired to two mobile phones at the same time?
Why does the app say "Your hearing aids are set to gradually increase amplification over a brief period of time, while you adapt to them. After this period, the treble and bass settings will be enabled”?

  Video tutorials

Find out how to make the best use of your hearing aids and their smart features:

 

General settings and features

How to place a phone call with ReSound Smart hearing aids.
How to receive a phone call with your ReSound Smart hearing aids. 
How to change programs on your ReSound Smart hearing aids using the ReSound Smart app.
How to add a favorite in the ReSound Smart app.
How to check the battery level on your ReSound Smart hearing devices using the ReSound Smart app.

  

iPhone and native iOS

How to pair your ReSound Smart hearing aids to your iPhone.
How to remove a pairing from your Apple device.
How to check if your ReSound Smart hearing aids are connected to your iPhone. 
How to switch the connection of your ReSound Smart hearing aids between Apple devices.
How to turn Bluetooth on before pairing your ReSound Smart hearing aid to your Apple device.
How to change programs on your ReSound Smart hearing aids using native iOS functionality.
How to change the volume on your ReSound Smart hearing aids using native iOS functionality.

 

Apple Watch

How to Get guick access to the ReSound Smart app from Apple Watch main screen.
How to change hearing aids wind noise on Apple Watch via the ReSound Smart app.
How to change hearing aid treble and bass settings on Apple Watch via the ReSound Smart app.
How to change hearing aids volume on Apple Watch via the ReSound Smart app.

 

Sound adjustments

How to change volume on the ReSound Smart hearing aids using the ReSound Smart app.
How to stream the audio of a movie to your ReSound Smart hearing aids (Apple devices).
How to operate the Sound Enhancer in the ReSound Smart app.
How to adjust bass and treble on your ReSound Smart hearing aids using the ReSound Smart app.

 

Location and maps

How to apply “My Places” settings to your ReSound Smart hearing aids using the ReSound Smart app.
How to edit names of “My Places” using the ReSound Smart app.
How to auto-apply settings to your ReSound Smart hearing aids when returning to a saved location.
How to switch between satellite and map views in the ReSound Smart app.

Need personal assistance?

We work with hearing care professionals all over the world and can quickly connect you with one in your local area. 
Find a hearing care professional
ReSound hearing care professional interacting with a patient during an appointment.