Frequently asked questions
The hearing aids need to be paired to the ReSound Remote Control 2 to create a private link for further communication, as well as to allow information to be transferred between the devices.
Your hearing care professional will be able to complete the pairing process via the Aventa fitting software.
Alternatively, the hearing aids can also be paired to the ReSound Remote Control 2 by pressing the pairing button on the ReSound Remote Control 2 and opening and closing the battery doors on the hearing aids within 20 seconds.
The ReSound Remote Control 2 operating range is approximately 100 cm (3 feet).
In the event that the ReSound Remote Control 2 cannot read out the status of the hearing aids, search icons will appear on the ReSound Remote Control 2.
The 'P' button is used to change the programs that your hearing care professional has programmed into your hearing aids. Each time you press the 'P' button the program advances one step, returning back to program 1 at the end of each cycle (e.g. P1, P2, P3, P1).
Each change in program is accompanied by tones in both hearing aids, and the program currently in use is shown in the display. For optimal performance, it is recommended that both aids be set to the same program.
aids can simultaneously be made louder by pressing the '+' key or softer by pressing the '-' key.
Each adjustment is accompanied by beep tones in the hearing aids as well as a visual change in the volume bars shown in the display.
To adjust volume on the left side only, first press the '<' key on the keypad. Doing so will make the left hearing aid 'active and the right hearing aid 'inactive'. This will be indicated by a left arrowhead (<) in the display, with the right arrowhead turned off. Next, press '+' or '-' to adjust volume for the left hearing aid only.
To adjust volume on the right side only, first press the '>' key on the keypad. Doing so will make the right side 'active' and the left side 'inactive'. This will be indicated by a right arrowhead (>) in the display with the left arrowhead turned off. Now press '+' or '-' to adjust volume for the right side only."
Home settings, i.e. those that apply whenever the hearing aids are first turned on, will be activated by pressing the Home button. Pressing the Home button will:
a. Activate program 1 in both hearing aids
b. Adjust both hearing aids to default volume settings
c. Set volume to simultaneous adjustment mode
The home button will also terminate any streamed audio signals from ReSound TV Streamer 2.
If the ReSound Remote Control 2 battery becomes weak, this will be clearly indicated by the low battery icon situated above the program name. The low battery icon and the program your hearing aids are using will alternate on the display.
The ReSound Remote Control 2 is rechargeable, so you can plug it into the accompanying charging cable to recharge it again.
To conserve battery life, the ReSound Remote Control 2 has a Standby feature that automatically turns off the display after 20 seconds of idle time. Whenever the display is dark, simply press any button on the keypad to awaken the display and then perform the desired action.
When the display doesn’t awaken when pressing a button on the keypad, you will need to recharge your ReSound Remote Control 2.
There are a few reasons why this may occur:
1) The ReSound Remote Control 2 performs best when buttons are pressed one step at a time rather than in rapid sequence. When adjusting volume, for example, briefly press a button and wait for a moment for the beep tones to be heard before continuing. This tip applies to all button use but is especially relevant to volume adjustments.
2) The Key Lock may be activated.
Situation #1: You have started with P1 on both sides but have changed the right side to P2 using the push button on the right hearing aid. If you now press the P button on the ReSound Remote Control 2, the left aid will advance to P2, matching that on the right. Further presses of the P button will advance both aids, thus keeping the same program on both sides.
Situation #2: You have set the left aid to P1 and the right aid to P2. If you now press the Streaming button, both aids will receive streamed audio from the same source (e.g. the TV). If you now press the P button, streaming will be cancelled on both sides and both aids will return to their
former programs (P1 and P2).
Situation #3: You have P1 on the left side but have started streaming on the right side using a long button press on the right hearing aid. If you now press the P button, streaming on the right side will be cancelled and both aids will return to P1. If you press the Streaming button instead,
both aids will be set to the same streamed audio program.
Situation #4: Both aids are set to P1 but you are using the PhoneNow™ feature on the left side. If during the call you press the P button, the right side will advance to P2 but this will not disrupt the call. After the call the left side will remain in P1. If during the call you press the Streaming button instead, streaming will start on the right side only, also allowing the call to continue on the left side.
Situation #5: The Streaming button has been used to start streamed audio on both sides but you are using the PhoneNow™ feature on the left side. If during the call you press the P button, streaming will be cancelled on the right side but this will not disrupt the call. If during the call you
press the Streaming button instead, streaming on the right side will advance to the next Streaming program on the right side only, also allowing the call to continue.