We care about you

We’re all finding our way adjusting to the ‘new normal’ and our daily routines, and looking forward to the future. Getting back to business. Getting back to seeing loved ones, albeit remotely. And getting back to the best hearing care.

Know that we’re committed to doing everything in our power to support you – now and in the future. We’re only a video call away. See how we can help.

New ways to connect and care

We care about your health and wellbeing. It’s at the heart of what we do. It’s what we will continue to do during these coronavirus times and beyond, with new ways to offer and receive hearing care stretching way into the future. 

Our approach

We are taking the coronavirus situation very seriously and have implemented all necessary precautions across our company, including strictly adhering to all guidelines from the World Health Organization and local health authorities.

We are continuing to produce our hearing aids and our products remain safe to use. Our customer service is available as always, although you may experience some delays during these extraordinary times. We kindly ask for your patience as we work to respond as quickly as we can.

We will continue to monitor the situation closely and update this page if anything changes.

Hearing care for today and tomorrow

While you can’t always physically meet in person to talk about hearing care, hearing care professionals and people with hearing loss can get together virtually via video call. It’s the same hearing care from your local hearing clinic, from the comfort of home.

New ReSound Assist Live with in-ear tests utilises hearing aids to test and fit hearing aids to the person’s needs, offering complete care at home: 

  • Live video consultations to assess needs
  • Choosing hearing aids, delivered at home
  • Testing and fitting via the hearing aids
  • Remote fine-tuning for individualised sound

Our remote care solutions are in tune with now and forward-thinking, so you can keep taking care of your health and hearing, always.

Read more about our at-home services

ReSound Assist Live

ReSound Assist Live experience

“In this time, when physical distancing has been implemented to fight the COVID-19 pandemic, telecare technology has showed to be effective in providing safe and continuous hearing care support to patients with hearing impairment. Resound Assist Live allows me to communicate with patients and fine tune their hearing devices remotely. The real time adjustments and communication promotes maintenance of patient centered care which is essential in the health care service. In addition, being able to perform in-situ hearing screening gives me the flexibility to troubleshoot issues more precisely. The solution provided by Resound Assist Live is straightforward and simple to use.”
Shermaine Png, Audiologist, Public Hospital, Singapore

“ReSound is also working with hearing care professionals to establish “curbside” services that will enable remote hearing tests/audiograms and the initial hearing aid fitting.
- Medical Device and Diagnostics Industry (MD+DI)

Fine tuning and care at home

With ReSound Assist Live, hearing care professionals can offer sound adjustments remotely using our fitting software. Hearing aid users can receive new hearing aids or request tweaks to their sound when needed and download updates via the ReSound Smart 3D app on their iPhone. 

See how to offer remote fine-tuning and at-home hearing care to your clients

ReSound Assist convenience and satisfaction

Hear what hearing care professionals and users think about our remote fine-tuning services.*

What hearing care professionals think about ReSound Assist

94%

believe that ReSound Assist allows them to deliver a better hearing experience.

87%

believe ReSound Assist enables them to deliver the best fit within a shorter time frame. 

What ReSound Assist users are saying

83% 

agree that it was easy to request assistance from their hearing care professional from the app.

89%

said that they would recommend their service to others.

*External interviews with 31 Hearing Care Practitioners in 11 countries who has used ReSound Assist 10 or more times. 

See the complete survey results