Live assistance from your home - ReSound Assist Live

Hearing care directly from the comfort and safety of your home

With ReSound Assist Live you can now get face-to-face assistance from your hearing care professional in the comfort and safety of your home, directly via your smartphone.

Also, get your hearing aid settings adjusted to help you with the sound distortions caused by face masks, to make listening to conversations easier.

See how ReSound Assist Live works

Get off to a great start with your new ReSound hearing aids

Getting used to a new hearing aid takes time and we have gathered information to guide you through the first steps, so you can enjoy the benefit from face-to-face video assistance with your hearing care professional directly from your home. It’s just like being there together.

Get Started

Adjusting to your hearing aids can take some time, and you may need support from your hearing care professional in the first weeks and months.

Together with your hearing care professional, you can develop a care program that includes regular visits to the clinic supplemented with convenient ReSound Assist Live video appointments.

Why use ReSound Assist Live

With ReSound Assist Live you can have convenient, time-saving video appointments with your hearing care professional.

You can enjoy personalized care from the comfort and safety of your own home or wherever it suits you. It’s as easy as answering a video call on your iPhone.

You will have a team of experts behind you to help you get all the care you need when you need it.

How to get started?

It’s easy to get started with ReSound Assist Live.
Just follow these easy 7 steps or call your hearing care professional, to get started.

When you have received your new ReSound hearing aids, please follow these steps with quick video guides
Step 1-3 are general quick guides on how to get started with your new hearing aids. Step 4-6 guide you on how to use ReSound Assist Live and initiate your first video call with your hearing care professional.

Change your batteries

To use ReSound Assist Live smoothly, ensure your batteries have sufficient power remaining. This video shows you how to change your batteries if you do not have a hearing aid with rechargable batteries.

Charging your batteries

To use ReSound Assist Live smoothly, ensure your batteries have sufficient power remaining. This video shows you how to recharge your batteries if you have a hearing aid with rechargable batteries.

Turn your new ReSound hearing aids on

How to put your hearing aids on

View this video to see how to easily place your hearing aids correctly on your ears.

Download the ReSound Smart 3D app

ReSound Assist Live runs via the ReSound Smart 3D app on your smartphone. This video will guide you in how to install the app on your phone.

Pair your hearing aids with the ReSound Smart 3D app

With the ReSound Smart 3D app, you and your hearing care professional can adjust your hearing aid settings easily. First you must connect your heairng aids with the app. This video guides you on pairing your heairng aids with the app.

Start your first live video appointment

Choose the video below according to the type appointment you have with your hearing care professional.

At-home hearing assessment

During your appointment, your hearing care professional will first assess your hearing with an in-ear test and then fine-tune your new hearing aids based on your result. Watch the video and guide below for how to prepare for your ReSound Assist Live video appointment.

Download our guide for in-ear testing

Remote Fine-tuning

At your appointment, you and your hearing care professional will adjust and fine-tune your hearing aids, making sure they match your needs. The video and guide below helps you prepare for your first ReSound Assist Live video appointment.

Download our starting guide

Extra tip:

Mount a tulip dome.

Replace the rubber dome on your hearing aid to the tulip dome that came with your hearing aid. This is to ensure an overall more comfortable fit in your ear-canal when wearing your hearing aid.