Support for ReSound Smart 3D app

Resound Smart 3D app
The new ReSound Smart 3D app allows you to personalise and control your hearing aids in all kinds of environments and situations. 

Frequently asked questions


Is my smartphone/tablet compatible with the ReSound Smart 3D app?
Are my hearing aids compatible with the ReSound Smart 3D app?
How do I check if my Android device is compatible with the ReSound Smart 3D app?

Getting started

How do I pair the app to my hearing aids?
I’m connecting my Android device for the first time, but it’s not connecting – what do I do?
I’m connecting my compatible Apple device for the first time, but it’s not connecting – what do I do?

Sound adjustments

Can I keep my sound adjustments?
How do I reset original program settings after making adjustments to sound?

ReSound Assist

How do I get access to ReSound Assist?
Where can I find the new settings my hearing care professional sent me?
I installed the new settings but I want my old ones back?
What do I do if it says ‘ReSound Assist is unreachable’?
How can I update the software in the hearing aids?
There is an update for my hearing aids, but I cannot see it in the app?


What do I do when the app loses connection to the hearing aids?


How do I stream sound from an iPhone, iPad or iPod touch?
How do I stream sound from an Android device?
I can’t get direct Android streaming to work – what do I do?
What are the requirements for my phone to support direct Android Streaming to Hearing Aids?
Why can’t I change programs on my iPhone during a phone call or while I’m listening to music?


What is Demo mode?

  Video tutorials

Find out how to make the best use of your hearing aids and their smart features:


General settings and features


How to check if your hearing aids have a low battery.
How to use Find my Hearing Aid.
How to change programs.
How to check your wireless connection.
 How to use quick buttons.
How to pair your ReSound Smart Hearing aids to a compatible Apple device.


Sound adjustments

How to adjust volume.
How to adjust the volume of a streaming accessory.
How to adjust bass, middle and treble.
How to adjust Pitch and Sound Variation.
How to use Sound Enhancer to adjust Noise Reduction and Speech Focus.
How to select Nature Sounds.


Using favorites

How to add a new Favorite.
How to delete, rename or change location of an existing Favorite.
How to delete one or all Favorites.
How to change settings to automatically apply or manually select a Favorite.
How to edit program and Favorite names.
How to save Sound Enhancer adjustments to an existing Favorite.


ReSound Assist

How to accept and install new settings with ReSound Assist.
How to request service with ReSound Assist.
How to restore to previous settings when using ReSound Assist.

Need personal assistance?

We work with hearing care professionals all over the world and can quickly connect you with one in your local area.
ReSound hearing care professional interacting with a patient during an appointment.