If your Android smartphone and your hearing aids both support direct Android Streaming to Hearing Aids, you can download and install the ReSound Smart 3D app, open it and tap “Get started”. Once the hearing aids are paired with your smartphone, you can stream audio directly.
Direct stereo streaming from Android devices is available for the following ReSound hearing aids:
Direct streaming to Android devices* is one of the latest advancements in hearing aid connectivity and therefore, it is available in select smartphone models with the required technology. Please check with your service carrier before purchasing a new smartphone to ensure that they have also enabled the service.
Connectivity challenges with Android 12 and 13
Following the recent Android 12 and Android 13 updates, we have been made aware that several end-users experience issues with streaming and reconnecting their hearing aids. Specifically on Samsung devices, some experience issues with one of the hearing instruments disconnecting and not immediately being able to reconnect. The issues can often be temporarily resolved by turning off Bluetooth and/or pairing the hearing instruments again.
At this point, we can only preventively recommend not to update the smartphone to Android 12 and Android 13
As soon as a permanent resolution or a workaround has been identified, we will inform on this page.