How ReSound is responding to COVID-19/coronavirus
We care about your health and well-being. It is at the heart of what we do.
Amid the unfolding situation with COVID-19/coronavirus, we are doing all we can to ensure we support you during this time.
We are taking the situation with novel coronavirus very seriously and we enforce all necessary precautions across our company, including strictly adhering to all guidelines from the World Health Organization and local health authorities.
We are continuing to produce our hearing aids and our products remain safe to use. Our customer service is available as always, however you may experience some delays during this extraordinary period. We apologise if you experience any irregularities and ask you to be patient as we work as hard as possible to respond as quickly as we can.
What does this mean for my hearing care?
We are doing all we can to make sure you continue to get the support you need for your hearing. If the current situation prevents you from visiting your hearing care professional in person, please reach out to them to find a solution.
If you haven’t already tried remote care solutions, now may be a good time to ask your hearing care provider about these options. ReSound offers remote fine-tuning, as well as real-time video consultation*. These tools, available via the ReSound Smart 3D and ReSound Smart apps, enable you to have your hearing aids adjusted at home. We hope our remote care solutions will help you in taking care of your health and hearing during this difficult time.
We encourage you to speak with your hearing care professional directly about any questions or concerns you may have regarding your hearing aids.
We will continue to monitor the situation closely and update this page if anything changes.
*Currently available in the U.S. only. Available globally from May 2020.