How ReSound is responding to COVID-19/coronavirus

The health and wellbeing of our hearing aid users, hearing care professionals and employees is the cornerstone of our business.

Amid the unfolding situation with COVID-19/coronavirus, we are doing all we can to ensure we support you during this time.

Our approach

We are taking the situation with novel coronavirus very seriously and we enforce all necessary precautions across our company, including strictly adhering to all guidelines from the World Health Organization and local health authorities.

We are continuing to produce our hearing aids and our products remain safe to use. Our customer service is available as always, however you may experience some delays during this extraordinary period. We apologise if you experience any delays and ask you to be patient as we work as hard as possible to respond as quickly as we can. 

What does this mean for my hearing care?

We are doing all we can to make sure you continue to get the support you need for your hearing. We understand that in many cases the current situation prevents you from visiting your hearing care professional. We also hope that our remote care solutions will help you in taking care of your health and hearing during this difficult time.

We encourage you to speak with your hearing care professional directly about any questions or concerns you may have regarding your hearing aids.

We also have a range of hearing aid support videos which may be of use to you over the coming weeks. 

We will continue to monitor the situation closely and update this page if anything changes.