Once you have received your hearing aids, please insert fresh batteries or, if you have rechargeable hearing aids, charge them up to ensure you have enough power to complete a remote in-ear hearing assessment.
Your hearing aids will need to be paired to your smart device in order to communicate with your hearing care professional throughout the remote appointment.
In order for your hearing care professional to make adjustments to your hearing aids during the Live Assistance appointment, you will need to have the ReSound Smart 3D app installed on your smart device.
Review your ReSound Live Assistance Quick Guide to make sure you are ready for your Live Assistance appointment and know what to expect once the call begins.
To insert, hang the hearing aid over the top of the ear. Push the dome far enough in your ear canal far enough so the receiver tube lies gently against your head.
You may need to replace the domes on your hearing aids after your hearing assessment.
