Support for ReSound Smart 3D app

ReSound Smart 3D app phone watch logo
The new ReSound Smart 3D app allows you to personalize and control your hearing aids in all kinds of environments and situations. 

Frequently asked questions


Is my smartphone/tablet compatible with the ReSound Smart 3D app?
Are my hearing aids compatible with the ReSound Smart 3D app?
How do I check if my Android device is compatible with the ReSound Smart 3D app?

Getting started

How do I pair the app to my hearing aids?
I’m connecting my Android device for the first time, but it’s not connecting – what do I do?

Sound adjustments

Can I keep my sound adjustments?
How do I reset original program settings after making adjustments to sound?

ReSound Assist

How do I get access to ReSound Assist?
Where can I find the new settings my hearing care professional sent me?
I installed the new settings but I want my old ones back?
What do I do if it says ‘ReSound Assist is unreachable’?
How can I update the software in the hearing aids?
There is an update for my hearing aids, but I cannot see it in the app?


What do I do when the app loses connection to the hearing aids?


How do I stream sound from an iPhone®, iPad® or iPod touch®?
How do I stream sound from an Android device?
Why can’t I change programs on my iPhone® during a phone call or while I’m listening to music?


What is Demo mode?

Need personal assistance?

We work with hearing care professionals all over the country and can quickly connect you with one in your local area. 
ReSound hearing care professional interacting with a patient during an appointment.